If you are a sales person at a patio dealer, you have may have lots of responsibilities. Like most sales persons, you too have to understand the basic needs of the customers who are looking to beautify their patio. As a sales guy of the patio dealer, you will have mainly two types of customers. The first kinds of customers are the walk-in customers and the other customers are the repeat customers. Catering to the needs of the walk-in customers is a great challenge for any sales representative.

As a sales executive of the patio dealer you will have to first understand what the customer wants. If the customer wants to see few patio umbrellas, you will have to show them the best patio umbrellas that you have in the stock. If the customer has some queries related to the patio umbrellas or any other patio item, you will have to get the requirements first. You may want to ask the questions like:
-    What’s the size of your patio,
-    What is the theme of your patio,
-    Do you have a swimming pool in your patio

The selection of the patio umbrellas is very important and this needs to be conveyed to the customers. Often it is seen that the customers look at the costs of the patio umbrellas and walk out of the dealer or retailer showroom. The customer needs to be made aware of the quality factor also. If the customer asks for some cheap patio furniture like the plastic patio furniture, you need to show the customer the different types of plastic patio furniture.

At the same time, you need to tell the customer the advantages and the advantages of the plastic furniture. It is advised that you never start into the comparison directly. First, probe and find out why the customer is looking for the plastic furniture. If the customer says that budget is a constraint and hence they are looking out for plastic furniture, you should not try and sell them expensive furniture such as the teak patio furniture.

If the customer is more inclined towards wood or natural furniture, you can recommend the teak patio furniture. When selling the teak patio furniture, you will have many objections. You will have to first overcome all the objections and then move on to closing the sale. Let’s take an example of a person who walks into your patio store and asks for resin wicker patio furniture. First, when the customer arrives at the patio store, wait for them to ask you what they want. If they are searching something specific, you may want to ask them gently what they want.

You will have to use polite words such as May I help you sir, may I help you madam, Is there anything specific you are looking for? Can I be of some assistance? Most customers will respond to you and tell you what they are looking for. If the customer does not respond to you for the first time, you will have to wait till the customer responds. Most often it is seen that when the customers come in the patio showroom, they need some time to have a look at the designs and the styles of the patio furniture.

You will also have to look at the body language of the customers. The body movements and the eye movements can give many pointers to the sales guys. When buying the patio furniture, the customers often see the style and the durability of the patio furniture. However, this is not the case when the customer is looking out for the outdoor patio heaters. When customers come looking for outdoor patio heaters, they often look out for the features and heating capacity and not many of them will look at the style.

However, there are exceptions and you will have to check the questions asked by the customers. The right hand rule for any sale is to answer all the queries of the customers and remember that you don’t have to leave any stone unturned. If the customer is not satisfied with the answers that you give, you may not get the deal.